Privacy Policy for Go2Connect
At Go2Solve we value the trust you place in us and are committed to protecting the privacy and security of your data. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our Go2Banking Platform, tailored for banks and financial institutions.
1. Information We Collect
We may collect the following categories of information from users and institutions using our CRM platform:
Personal Information
· Name, email address, phone number
· Job title, department
· Contact history and communication preferences
Institutional Information
· Organization name and structure
· Customer and account data
· Case histories and interaction logs
· Transaction records
Financial Data (optional via integrations)
· Account numbers, loan or deposit data, card details (masked or tokenized)
· Risk and compliance indicators
· KYC/AML information
Technical Information
· IP address, device and browser type
· CRM login activity and usage logs
· Integration usage (e.g., APIs to Core Banking System)
2. How We Use Your Information
We use collected data to:
· Deliver core CRM services and functionalities
· Enable personalized customer service and engagement
· Improve platform performance, security, and usability
· Analyze user behavior for product improvement
· Ensure compliance with financial regulations
· Communicate updates, offers, or system alerts
3. Sharing of Information
We do not sell or rent user data. Information may only be shared in the following circumstances:
· With authorized employees or partners involved in system support
· With third-party service providers for hosting, analytics, or communications—under strict confidentiality agreements
· In compliance with legal or regulatory requests
· With APIs or systems integrated by the institution (e.g., Core Banking, Cards API, Fraud Engine, etc.)
4. Data Security
We implement industry-standard security measures to protect your data, including:
· End-to-end encryption (at rest and in transit)
· Role-based access controls and authentication
· Regular system audits and penetration testing
· Compliance with NDPR, GDPR, and PCI DSS where applicable
5. Data Retention
We retain user and institution data only for as long as is necessary to fulfill the purposes outlined in this policy or as required by law. Customers can request data deletion or export upon service termination, in compliance with applicable regulations.
6. Your Rights
Depending on your location and applicable laws, you have rights including:
· Access to the personal data we hold
· Correction or deletion of inaccurate data
· Objection to certain data processing activities
· Data portability (upon request)
Please contact us at info@go2solve.com for any data access or privacy-related inquiries.
7. Children’s Privacy
Our CRM services are not intended for use by children under 18. We do not knowingly collect data from minors.
8. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Updates will be communicated via email and posted on our official site.
9. Contact Us
If you have questions about this policy or our privacy practices, please contact us at:
Go2Solve
Email: info@go2solve.com
Phone: (+234) 909 139 0626
Address: 70 Quen St. Alagomeji-Yaba, Lagos.